Southern Trail Safaris (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.southerntrailsafaris.com, or engage with our services.
- Information We Collect
1.1 Personal Data
We collect information that directly identifies you, such as your name, email address, phone number, and payment details. This occurs when you make a booking, subscribe to our newsletter, or contact our team for assistance.
1.2 Non-Personal Data
We automatically gather technical information about your interactions with our website, including your IP address, browser type, and device details, using cookies and similar technologies. This data helps us optimize your browsing experience and improve our services.
- How We Use Your Information
2.1 Service Delivery
Your personal data enables us to process bookings, manage your account, and provide timely customer support, ensuring seamless access to the safaris and experiences you request.
2.2 Communication
We may use your email to send booking confirmations, service updates, or promotional offers. You can unsubscribe from marketing communications at any time via the link provided in our emails.
2.3 Service Improvement
Non-personal data is analyzed to identify trends, monitor website performance, and refine our offerings to better align with your preferences and needs.
- Sharing Your Information
3.1 Trusted Partners
We collaborate with third-party service providers, such as payment processors and marketing platforms, to deliver our services. These partners are contractually obligated to protect your data and use it solely for the purposes we specify.
3.2 Legal Compliance
We may disclose your information if required by law, regulatory authorities, or to protect our rights, safety, or property. This includes responding to lawful requests from government agencies.
- Data Security
We employ industry-standard security measures, including encryption and secure server storage, to protect your personal data. Our practices are regularly reviewed and updated to address evolving cyber threats.
- Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccuracies or incomplete information.
- Request deletion of your data under applicable laws.
- Object to or restrict specific processing activities.
- Transfer your data to another provider.
- Withdraw consent for data processing at any time.
To exercise these rights, contact us at privacy@southerntrailsafaris.com.
- Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, personalize content, and analyze traffic. You can adjust your browser settings to block cookies, though this may limit certain features.
- Policy Updates
We may revise this policy periodically to reflect changes in legal requirements or our operations. Updates will be posted on our website, effective immediately upon publication. We encourage you to review this page regularly.
Contact Us
For questions about this policy or your data, email us at privacy@southerntrailsafaris.com.
Southern Trail Safaris | Nairobi, Kenya | Last Updated: February 2025
This policy ensures compliance with global data protection standards, including GDPR, and reflects our commitment to transparency and accountability.